We send all our customers an email confirming the dispatch and also provide them tracking information.

Tracking numbers may take 24 hours to update. Therefore, we advise you to be patient if your order is not trackable immediately after confirmation.

Your orders are dispatched by us only via reputed courier companies. However, for a few delicate orders, we utilize the services of our in-house delivery team.

Your order can be delivered at any time between 9:00 am and 6:00 pm from Monday to Saturday. Please make sure that you are available for receiving the order. In case you are not present, please ask one of your family members or friends to collect the item on the specified address.

Most of the orders are dispatched from our international warehouses and shipping them takes a while. This is why we give an estimated time of 8-15 business days (excluding weekends & bank holidays). You can get your order delivered within 48 hours if your desired product is available in our local warehouse.

In order to skip the tedious process of entering your personal details every time you purchase an item from us, we recommend that you create an account on Aajlo.com which will allow us to recognize you quickly the next time you log in.

If you wish to place an urgent order for the first time, you can check out as a guest. However, this option is not recommended in the long run as you will have to enter your details every time you place an order.

Please ensure that you are entering the correct login details. All login credentials are case sensitive. Never share your login details with anyone.

Don’t worry. You can request a new password by using the “Lost your password?” option.

No, We currently stopped seller account registrations.

You can cancel the order only after you have received the ‘order confirmation’ email. The cancellation option is available on our website. You can also initiate cancellation by giving us a phone call.

It is our top priority to double check your order requirements with you before we ship your desired product. In a rare occurrence, if you receive the wrong item (e.g. color or size being different to what you had ordered), please contact us immediately with complete details of the order requested by you and the item you have received.

Please contact our technical support immediately if you get a defective or damaged item on arrival. This issue can arise under extremely rare circumstances and we take charge of the situation without any delay. Connect with our technical support with an evidence of the issue you are facing and the order number. On certain occasions, we may ask you to send clear pictures of the damaged product along with the original packaging and complete accessories. Once the conveyed defect or damage is verified, we will charge claims to the respective manufacturer of the product. Please note that it is the customer’s responsibility to bear shipping charges in the entire return process.

Follow the simple steps below to request a refund

• Contact us via phone, email or whatsapp.
• Specify why you wish to apply for a refund.
• Provide us your order number & bank account details.
• Allow us some time to process your refund request.
• Check your email containing a refund receipt sent by Aajlo confirming that the amount you had initially paid has been refunded.

Follow the simple steps below to request a refund

• If the shipping of the product is experiencing an unusually long delay (beyond 30 business days)
• If the item you purchased from us turns out to be defective.

(Please note that it will be solely your responsibility to bear all shipping charges to return the product from your address to our office.)

All returns are subject to a 15-25% restocking fee, depending on the item being returned. All items must be returned in original packing. An item that you have opened and is without any defects does not qualify for a return.

In case you wish to return an order, you have 3 business days within which you can contact our Technical Support Department and return the product.

An order takes 5-12 business days to process if the item you require is in our international warehouse. Orders that are available in our local warehouse are dispatched immediately and normally delivered within 3 business days.

Please contact our customer services to enquire if the product you require is available in our local warehouse or the international one.

We try our level best to deliver your products in time. However, if the delivery gets delayed, you will be notified immediately by one of our customer service representatives on the contact details you have shared.

No, we entertain orders initiated by customers residing in Pakistan only.

Some orders qualify for free standard delivery across Pakistan. Your eligibility for free standard delivery is specified on the product page and at checkout along with an estimated delivery time. A minor shipping fee is charged on all non-qualifying orders. Any delivery charges you might have to pay can be viewed during the checkout process.

Your order being delivered in parts is perfectly normal if you have purchased multiple items at once. This is because some items are readily available while others take time. Our customer service representatives make sure they notify you in advance if such a situation arises.

We only accept advance payment for all orders. Unlike other stores, Aajlo usually ships items from its overseas stores (in the US, China & UAE) and the advance payment policy aims to encourage serious buyers to enjoy a shopping experience with Aajlo.com that will make them keep coming back to the website again and again.

You can transfer the payment online to our account number or deposit the payment in our account by visiting your nearest bank. Alternatively, you can use your preferred mobile account e.g. Easypaisa or Jazzcash to pay for your order.

Yes, you can. Please note that we fully respect the privacy of your card information and will keep it secure & confidential.