Return and refund policy

The products that you buy from us are final products. We only refund or reship for damaged, defective, or wrong products. You must provide relevant supporting materials to apply for a refund or reship within 3 days after the products are delivered. For lost or severely delayed packages, we will refund or reship them on a case-by-case basis.

1. Damaged, defective, or wrong products

If the products you received are damaged or defective products and you decide to refund , please provide us with supporting materials (records of complaints, clear photos/ videos of the damaged products or defective products, etc) within 3 days. We will partial or full refund or reship based on damaged or defective products.

If, in very rare cases, the products you received are not the same as the products you have ordered, like the color (model, size, specification, etc) was wrong, please provide us with clear photos/ videos of the products and shipping labels within 3 days. We will verify it according to your description. If they are confirmed wrong products, we will reship for free or refund as per your request.

2. Lost packages

When the product package is lost or severely delayed during the delivery process, according to the tracking information you inquired about on the third-party website, if it shows that the update has stopped for more than 30 days, we will file a claim for compensation from the carriers and give you a full refund.

If the order tracking number you have obtained is invalid and any shipping status of the relevant product cannot be inquired about, please contact us in time to get the correct tracking information from the carrier. If finally the package is confirmed lost or seriously delayed, it will be handled as above.

3. Wrong address or unclaimed

If you provide us with the wrong address or contact information, the final product may be unclaimed or not delivered. In this case, we are not able to accept refund or reship request. We only ship exactly according to the address and recipient information provided in your orders.